Our Staff

Dale Roberts, HIS

Dale Roberts, HIS

Hearing Instrument Specialist

Dale Roberts has had the pleasure of helping people hear better for 20 years. He strives to be on the leading edge of technology to be able to give the patient the best possible hearing. But, he believes it’s even more important to listen to the patients needs.

DeAnne Pacheco, HIS

DeAnne Pacheco, HIS

Hearing Instrument Specialist

DeAnne Pacheco is a Hearing Instrument Specialist. DeAnne is originally from Albuquerque and has lived in Houston, Austin, and Kansas City. DeAnne attended University of Missouri – Kansas City and earned her bachelor’s degree in business from the University of Phoenix. She started working at Sandia Hearing Aids in 2007 where she began her career in the hearing industry. She was drawn to the profession because she saw an opportunity to help the hearing impaired connect better to their world.

What DeAnne loves most about saving hearing lives is connecting with her patients and solving their hearing problems. She strives to have every patient leave the office better off than they were when they came in and feel like their needs have been taken care of.

Outside of saving hearing lives, DeAnne enjoys traveling, biking, yoga, and now learning the game of golf.

Victoria Estrada, RAC

Victoria Estrada, RAC

Regional Admin Coordinator

My name is Victoria Estrada and I am the Regional Admin Coordinator at Sandia Hearing Aids.

I have been fortunate enough to work for this great company for just about 20 years and in that time it has been a blessing to be a part of helping people hear better and reconnect with friends and loved ones every single day. Working so closely with so many patients has given me the oppurtunity to establish wonderful relationships which I truly appreciate.


Victoria Estrada PSC

woman with ipad background

Customer Reviews

This is a terrific hearing center...low key, competent, a great product (Starkey), fine customer service and Robert who is just a gem...always ready to help, clean your aids, offer coffee and sometimes cookies, etc. I am fully satisfied with the service I get from Soundpoint.

Barak Wolff, on Google

Very pleased with the service I received during one of my routine checkups. I've enjoyed my hearing aids now for several years. I had noticed the right ear volume was no longer balanced and needed some maintenance. The necessary adjustments were all performed swiftly and professionally. Thanks SoundPoint.

Horton Struve, on Google

After much research I picked Starkey technology. Dale Roberts was so patient and helpful in selecting the proper equipment. I transitioned from a flip phone to a smart iphone so he had double duty explaining the technology on both! The follow up visits are always great. So pleased with everything,...

INSANTAFE21 cdebaca, on Google

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